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Refunded by eBay
eBay says they called. But nothing. Trying to appeal a return that eBay automatically refunded the buyer even though the item had been disassembled (a pocket watch).
1 comment
eastlaneave
Mentor2 weeks ago@csc_marketing
This is the steps that you should follow in the future if this happens
1) Accept the return and issue the label
2) When the item is returned, inspect it
3) Block the Buyer https://www.ebay.com/bmgt/BuyerBlock
4) Report the buyer for misusing the Money Back Guarantee here if appropriate: https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084
5) Issue a refund
6) Appeal the case to eBay
https://www.ebay.com/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
Today, the only steps you can do are:
Block the Buyer https://www.ebay.com/bmgt/BuyerBlock
Report the buyer for misusing the Money Back Guarantee here if appropriate: https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084
Appeal the case to eBay
https://www.ebay.com/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369