Refunded but now the package arrived

Question

I had to refund two packages because they were lost in the mail in January. They just arrived to the buyers. How do I get paid?

mr_lincoln · Answer

Hi @oak_9343

eBay launched a new Seller Protection late in 2025.

If the following criteria is met eBay will reimburse you if the package is eventually delivered and delivery is confirmed through tracking on eBay.

Seller prints the shipping label through eBay
Seller ships and gets a carrier scan within their Handling time
Buyer files a claim through eBay that they did not receive their package AND the Seller refunds the Buyer through the eBay claim
The package is delivered later and after the Buyer has been refunded, eBay tracking confirms the delivery

If any one of the above criteria is NOT met then you will not be reimbursed through eBay and are at the mercy of the Buyer sending you either a check to the return address on the label or sending money electronically.