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Refunded a buyer, but they received item
My assistant accidentally refunded a purchase, in where she thought the item was already sold on another platform. It was almost $200. The item was shipped out and received, but now I’m in the negative because of a simple Mistake. Suggestions?
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inceptions
Mentor1 week agoHi @robinsonfarms
I wouldn't call that a simple mistake...
You can reach out to the buyer to explain the buyer's payment was refunded in error and ask if he would be willing to repay through PayPal. He is under no legal obligation to do so, but he may do the right thing.
On the other hand, this will all probably sound suspicious to the buyer, so put on your best customer service hat when communicating with him. Honestly admit your mistake and apologize for the error.