Refund wrongfully issued to buyer

Question

Ebay refunded a buyer prior to item returned. Buyer will not return and Ebay will not reverse refund, What can I do?

djtwiz · Answer

Hi
Thank you for responding. The buyer 1st opened did not receive, for which I replied and provide the USPS tracking confirmation of deliver. He then opened a item does not work case and I agreed to a return and provided a return USPS tag. I even call ebay to inquire if there was anything else i needed to do, they said not. I few hours later I received an email stating we have sided with the customer and issued a refund. I have made numerous call and send messages to customer service. At first they said don't worry were on your side, then nothing. They have debited my account more then $500, so I am out the $ and the item.

I have tried to call corporate, their phone message states in repair call back. I have faxed and written letters to corporate with no response. Any more options to get this issue addressed??? Thanks