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Refund to buyer
I am trying to give a buyer a refund. When I go to the sellers hub, I can’t find the drop down menu.
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I am trying to give a buyer a refund. When I go to the sellers hub, I can’t find the drop down menu.
payphone-six
OP2 years agoWhen I click the down arrow I have three options, add tracking number, print packing slip and more and print coupon.
Let me add a couple details that led to this headache trying to get the buyer refund. Once I received the sale, I quickly made up a label and shipped it to the buyer. The envelope arrived to the destination only to find out the buyer had moved with no forwarding address. Then I was contacted by the buyer saying that he updated his address with eBay. I received the return envelope and thought that the shipping lable was updated, I was wrong. I wanted to refund the buyer and relist the chip, but it doesn’t seem possible.
lady_madonna
Mentor2 years ago@payphone-six
A seller can cancel an order if the buyer used the wrong shipping address when they completed their purchase.
When you cancel the order, a full refund will be issued automatically.
disneyshopper
Mentor2 years agoGo to Seller Hub > Orders > Awaiting Shipment
Locate the item, click the down-arrow, select Send refund. Select a reason, select the amount, Send.