Refund shipping costs

Question

Buyer bought 3 items and paid shipping on all three. I want to refund her shipping on 2 of the items. It automatically combined the items but I can't find where I refund. Thanks!

mega-ma-roo · Answer

You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. Here's how: Locate the order in Seller Hub or My eBay Sold . From the dropdown menu, select Send refund. Choose a reason for the refund. Specify a refund amount for the item or for the order. Enter the desired refund amount, and select Send refund.