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Refund - Return Shipping Label Not Accessible to Me
Long story short, I received a product and was not satisfied. Reached out to seller, agreed a refund return request was appropriate. I purchased as a guest.
I filled out the forms and the return request was promptly accepted. A shipping label was generated, as confirmed by email.
I was previously able to navigate to the window where it asks for you to verify the email address in which you want the label shipped to. I filled out my email correctly, and it still says to “enter a correct email.â€
In other words, I can’t access my return shipping label even though it has been generated. It will not accept my email (and it’s the same exact email in which I was able to access that information).
Any ideas on what to do? I tried using the automated system but doubt it can help me in this.
Because I purchased as a guest, I don’t have access to my order history in a way one would as a logged-in user under an established account. The email is my only way of addressing this.
eastlaneave
Mentor8 months ago@capome0
A) Did you get your refund yet? If so you can't access the label and don't need to return your item.
OR
B) Since you purchases as a guest, the key is to LOG OUT OF YOUR eBay Account first, then try the email
Let me know if this solves the problem