Locked
Discussions in this board are limited to the original poster and Community Mentors
Refund/ return
I had a customer receive their item and they were not happy with it saying it is not functional. I accepted that it must have been my mistake and offered to refund his money completely and pay for return shipping. He replied that he doesn't have time to return the item and only wants a full refund without returning the item or he will leave negative feedback. How do I deal with this?
3 comments
fashionsandbeauty4u
Mentor11 months ago@huntedtreasures77
First I would report his message to eBay. There is a Report feature in eBay messaging..it's either under the Action menu or the three dots in the upper right. I would only report the one where he mentioned negative feedback.
I would then respond one more time that he needs to open an Item Not as Described refund request within 30 days of delivery. And that you cannot start the refund process without him opening that request. He must also return the item.
Then I would stop communicating with him. If he leaves a negative, use the Feedback Removal Request form on eBay to ask that it be removed.
Don't let him bully you into a refund without a return.
huntedtreasures77
OP11 months agoThank you for your reply! I really appreciate it. This is exactly what I did. Tried to be professional.
fashionsandbeauty4u
Mentor11 months ago@huntedtreasures77
You are most welcome. I wish you the best.