refund requests

Question

I am flooded with failure to deliver or late delivery issues. I live in Georgia and then NEW USPS facility at Palmetto is a disaster area with no help in sight. Please Google this facility and see the news reports and pictures of the inside.

EBAY is promising to take action against me and I have no way to communicate what is going on.

I have recorded deliveries taking over 6 weeks, Tracked orders taking 18 days to be scanned and unbelievable not received refund requests. In one week I had 4 shipments returned as non-deliverable at 7 weeks after I mailed them. HELP

comics-scifi-collectibles · Answer

@wbarr Sorry you are right in the middle of the mess, I know that it's going to happen in more locations as USPS "updates" the system.

My first advice is extend your handling time but ship same or next day. You might consider changing to UPS for a little while or putting your store on Time Away so you are not losing money on having to refund for late shipments.

This is how I handle late shipments>

When I see that a package is running late or "stuck" somewhere the first thing I do is sign up for text updates and let the buyer know that I am checking on the package and thank them for their patience.

If the package is 5 days late then I file a missing mail search for it.

I have had buyers tell me that they only were willing to wait longer for their item and not file a not received refund request because I kept them informed. I have had packages go on weeks long "walk abouts" in the totally wrong direction and never had a buyer file a not received case. I always thank buyers for their patience and assure them that they will receive their item or a full refund. My buyers are always willing to wait for the item.

IF a buyer DOES file a not received refund request you MUST refund them before eBay forces a refund from your account or you get a DEFECT and do not get your sellers fees back.

If the package finally arrives then you can reach out to your buyer to repay you.

Here's how to reach customer service>

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay
https://www.facebook.com/eBay/