Locked
Discussions in this board are limited to the original poster and Community Mentors
Refund requested on delivered item - buyer says not delivered
Shipped a package via USPS ground advantage. Added tracking details to the order. Order delivered on time as per USPS. Buy immediately asks for refund and they state they did not receive the package. I contacted USPS, they stated that the GPS coordinates place the delivery scan at the correct address. What do I do?
1 comment
lady_madonna
Mentor10 months agoIf the buyer filed a Refund Request/Item Not Received, you need to respond to the case with the tracking number and tracking information that proves delivery.