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Refund Request /Tracking Shows Delivered
Hello - I've had a buyer claim that they did not receive the item I shipped - although tracking info shows the item was delivered. Buyer sent me a short message only claiming that despite what tracking says they never received the item and are requested that the order be canceled. I confirmed everything- tracking number and shipping address. Not sure what to do here and not sure if this request is above board. Thanks!
2 comments
lady_madonna
Mentor2 years ago@nitti75
If the buyer files a Refund Request on Ebay, you will need to respond to the request by providing the tracking number and tracking information.
Read this: https://www.ebay.com/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4116
nitti75
OP2 years agoThanks LadyMadonna - much appreciated. I've never had much luck as a seller with these things but looks like I should be good.