Refund request

Question

Hello, I spoke with your support rep. yesterday she had said she would get back with me about a refund for a item I ordered and did not receive. It was shipped to a address different than mine.I have not heard back from her yet. The item was a three piece bed set. The notice I was sent by the seller (copy/paste) Your eBay order #26-14329-44742 has been shipped, and you should expect it by the end of the arrival date with no tracking information provided; you're thanked for your support and remin...

comics-scifi-collectibles · Answer

@lisols_x0afbxy7 I'm sorry that happened. This is volunteer help. Members have received refunds by following this advice>

1) First, call the post office/shipper to see if the tracking number label contained your name and your address. (They won't tell you whose name *is* on the package, only that your name and address *is not*.)

a) If your name and correct address were on the label, ask the Post Office/shipper to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the Post Office/shipper if they will put this in writing; it's helpful, but not required. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:

FOR UPS:
You can usually find the weight and other details for UPS here:

https://www.ups.com/track?loc=en_US&requester=ST/

then click " Proof of Delivery"

The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.

FOR FEDEX:
You can usually find the weight and other details for FedEx here:

https://www.fedex.com/en-us/tracking.html

Then click 'View More Details' to see the package weight. Screenshot that.

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.

Use the Customer Service that is on Instagram this way:

- https://www.instagram.com/ebay/

Send a private direct message to the page. Explain you have a fake or false tracking number situation.

If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you so save this option for last.