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Refund Request
Bought an item (well actually several items..magazines) and not happy with the fact that they are missing important pages. Going back and forth with messages to and from the seller. I want a refund and he insists I am not entitled to one based on his description of the items.
I see different dates as to when I can contact E-Bay directly to have them make final determination. What is the correct process and timing to get this issue resolved as we cannot get it resolved between the two parties.
Thanks.
1 comment
disneyshopper
Mentor5 months agoGo to My ebay > Purchase History
Locate the item. Click on RETURN THIS ITEM because it is Not as Described. You only have up to 30 days after receipt of the item. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. ebay sends you a link to print out the label. Print out the label, affix it to the box/envelope, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.