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Refund request.
Hi,
I am a seller with an excellent feedback rating and over 1000 transactions. I have a buyer that is requesting a refund, claiming that the CDs that I sold him do not work. I know they work, because I tested them before I mailed them. I also have a no return policy.
The buyer emailed me demanding a refund, and I emailed them back saying that I would send another copy. They emailed back saying they did not want another copy, they wanted a refund. I know exactly why he is saying that, because they probably made a copy for themselves and now they don’t need it anymore.
I know eBay has a money back policy, where if you do not get the item as describes, then they will refund the money. My question is, do they just assume that the buyer is telling the truth, and the seller is providing a item that is defective?
The reason I know that he is lying, is because he doesn’t want a replacement item. I know this is a scam, and it’s a shame that I have to lose money. It doesn’t seem fair.
house*of*paws
Mentor1 year agoHi @oneblackcrowe
Buyers are TOLD here to never accept a 'replacement' for a damaged item ... because their return request may time out while waiting for the replacement, which also could arrived damaged.
I wouldn't accept a replacement. If I trusted the seller, I'd explain that I needed a full refund upon return ... AND THEN would repurchase the item from them. I guess that makes me a scammer in your eyes.
I'm very sorry, but your only choice is to provide buyer with a prepaid shipping label OR a full refund ... OR risk eBay refunding for you and adding on a defect and withholding your fees.
It's not that eBay believes all buyers are truth-sayers. It's just that eBay has neither the time nor staff to investigate every disagreement between buyer and seller.
gosimus
Mentor1 year ago@oneblackcrowe
By "eBay refunding for you" paws meant that eBay would take the refund out of your account, of course. They're not going to pay it themselves. I just wanted to make that perfectly clear, as President Nixon often famously said.
gosimus
Mentor1 year ago@oneblackcrowe
< My question is, do they just assume that the buyer is telling the truth >
I don't know if eBay assumes the seller is telling the truth in a "not as described" claim, but I do know that they will take the buyer's side 99 & 44/100 % of the time. That percentage isn't scientific, it's my estimate, and I think my estimate is low.
disneyshopper
Mentor1 year agoThe easiest way is to have the buyer go to his/her Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. S/he will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. The buyer prints out the label, affixes it to the box, and has the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund the buyer within 2 days. If no refund, the buyer goes back to the case and clicks on Ask ebay to step in, to force the refund.
If the seller has a No Returns policy, and the buyer states a buyer's remorse reason, the seller can decline the return. If the seller accepts the return, then the buyer pays return shipping.