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Refund problem
Hi I’m from Zambia I recently bought a phone from a seller but they sent me a book and deactivated their account? I requested for a refund but I’m being told to send back the parcel in order to get a refund but unfortunately I can because I’m in Zambia…how can I best sort out the issue in order to get a refund?
1 comment
disneyshopper
Mentor7 months agoLocate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.
If the seller is from another country, s/he will have to send enough funds to cover return shipping, because the seller cannot provide a shipping label good in this country, or refund in full without having you return the item. If the seller does neither, click on the link to Ask ebay to step in, when it shows up in the case.
Since the seller is no longer a registered user, he will not be able to reply. So on the fourth day after filing the case, go back to the case and click Ask ebay to step in, to force the refund.