Refund please

Question

â€ƒseller cancelled so refund please

whattheactualfox · Answer

Hi @hsk78471 as a disclaimer before I say anything else, I am not an eBay employee and cannot personally help in any cases for buyer/seller claims

However I can advise you on what to do. As a buyer, you are obligated under eBay to have one of the following apply:

You get the item (as described and in the condition listed)
You get a refund from the seller (if the item was not shipped)

If the item was not shipped by the seller and the estimated delivery date that eBay gives you passes, then you can open an Item not received (will refer to as INR) case

An INR case will force the seller to either provide proof of shipment or refund you if they cannot send the item. Quoting eBay policy on INR cases:

Source:(https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042)

Report item not received:(https://www.ebay.com/help/action?topicid=4042)

You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived.

The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.

If the seller hasn't responded, or hasn't provided a resolution after 3 business days, you can ask us to step in. You have up to 21 business days from when you opened the original request.

Learn more about asking eBay to step in and help.