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Refund outside the 90 day policy
I ordered an ophthalmoscope from medicalbarn and the item was never delivered. It’s now marked as “return to sender,†and I’ve received no response to multiple messages.
Unfortunately, I’m now outside of eBay’s 90-day refund window, and my international credit card provider won’t issue a chargeback.
I would appreciate it if medicalbarn would respond and resolve this. I am disappointed by the lack of communication and will be filing complaints with the relevant consumer protection agencies.
If anyone else is having a similar issue, please reach out — it may help to coordinate.
1 comment
disneyshopper
Mentor1 year agoWhat is the estimated delivery date shown in your Purchase history for that transaction? When the item is one day late, you can file an Item Not Received case with ebay. The seller then has 3 days to provide a tracking number showing Delivered, or refund you in full. If no response, on day 4, you go back and click Ask ebay to step in, to force the refund.