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Refund or replacement
I ordered and received 4 bottles of Mexican vanilla. This was early April or late March. The box arrived damaged with a shipper sticker saying the box was received damaged. Of the 4 bottles, 1 was broken. The mashed box was soaked with vanilla. I immediately reached out to the seller - both within ebay, as well as their email. I have never received a reply. I then reached out to ebay. I filed a request as "haven't received". An ebay person was helpful, suggesting cancellation of that request and resubmitting as a return. That was April 24. Since then, every request Ive made has been canceled and no refund forthcoming. My current case is "still processing". It's been weeks. What do I do?
