I sold a chop saw on eBay around 3 months ago. The buyer lived about 20 minutes away and decided to collect it in person instead of having it posted.At the time, I called eBay to ask what would happen to the postage fee because the order had already been set up with a drop-off postage service using a QR code (eBay Simple Delivery). I was told that as long as the QR code was not scanned or used, the buyer would be refunded the postage automatically after around 30 days.The buyer has now contacted...

@shyo164 I see you are located in the UK. This is volunteer help on eBay.com in the US. The UK site likes to send us visitors. Our procedures may be different than yours. You can connect with fellow buyers and sellers on the eBay UK Community pages> https://community.ebay.co.uk/

Refund on postage fee for buyer - eBay agent advised incorrectly | Ask a Mentor

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Refund on postage fee for buyer - eBay agent advised incorrectly | Ask a Mentor | eBay Community