A buyer has asked that I refund the cost of an item that he says is broken. He sent pictures of the item showing the damage but not of the packaging that he says was not damaged. Do I give his money back in total or refund half because of the packaging not being damaged?

It was a bobble head. I packaged it with bubble wrap and in a padded box. My pictures on eBay show no damage other than a small piece that was broken off and in my description of the item.