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Refund on an item lost in transit? (opened the case - ebay auto closed the case now I'm stuck!!)
An Item I ordered got lost in transit (shipping UK to Australia)
The seller is happy to refund me (accepts it is lost) - but ebay is blocking this - we agreed to wait to see if item showed up - but now ebay has auto closed the case and I can't open a new one or appeal the case
I opened a lost item case - ebay "auto closed the case after 21 days" - now i'm stuck in a dead end process loop - what do I do? I can't find any help method in ebay app or website that doent just tak eme back to same place saying my case has been auto closed, can 't be reopened
it's totally unfair that i'm now $120 out of pocket, seller agrees and is happy to refund but ebay auto process is blocking this - I already have an open case on this item/this case is closed/this case cannot be reopened/this case decision can't be appealed
At a total loss here - any ideas welcomed
thanks SC 🙂
