Refund on a return

Question

I shipped the wrong item.  When I realized it I contacted the buyer.  She needed the item for a trip so I sent out the correct item before I received the wrong item.  I did a return to get a return label.  I have received the wrong item but now ebay wants me to refund the money.   She now has the correct item.  How do I stop ebay from refunding the money?

disneyshopper · Accepted Answer

The buyer should have sent back the item for a full refund, and then repurchases the item again (and repays).  Once the return is delivered back to you, ebay expects you to refund the buyer. To contact Ebay Customer Service, use this link and click on "Have us call you":https://www.ebay.com/help/contact_us?id=4002&st=10Keep typing AGENT.Customer Service is open 5:00am to 9:30pm Pacific time.