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Refund of the item
Dear friends, I informed you about the item which I received some days ago.
It is a porcelain doll and I mentioned that two fingers of the doll were partly broken and the stand was also damaged.
I got some notes from the seller who insisted on sending the pictures, saying that he will open the case against the post office. It is a waste of time because it will take a lot of time.
I kindly asked eBay for the refund. They asked me to send the item back which is impossible, because I paid a lot of money for the transportation ( much more than the item costs).
I have not received the final decision so far.
Please help me solve the case in my favor.
I rely on your kind assistance.
rusodis0
OP2 years agoAs I've already informed you in my previous letter, I kindly asked eBay for the refund. They asked me to send the item back which is impossible, because I paid a lot of money for the transportation ( much more than the item costs). It is additional expenses and waste of time for me.
disneyshopper
Mentor2 years agoYou have to send the item back if you want a refund. As I stated earlier, if you file a Returns Request with the reason Not as Described, the seller pays return shipping.
disneyshopper
Mentor2 years agoThis is not customer service. If you file a Returns Request for Item Not as Described, the seller pays for the return shipping label, or you might suggest a partial refund from the seller.