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refund not issued
Purchased a e-bike in March took out extra warranty. Bike had been rode from 5/15 to 6/3 only 3 times and had stopped working on the third ride 6/3 I reached out to dealer who agreed to work with me for resolution to get bike running again. From 6/3 to 9/5. After multiple communications via email on 8/26 I was asked to take bike the bike to a local bike shop for a diagnostic check but not authorized for repairs. I could not find a bike shop in my area that would do the diagnostic test since I didn't purchase the bike from them. On 8/27 sent this information back to dealer and received no reply . On 8/25 I sent another e-mail stating that we had still not been able to find the way to correct error in bike power system and that for the 3x's I rode it is cost me $206.30 per ride and was requesting a refund. On 9/5 I was issued a return label with instruction to return only the keys, battery and battery charger and to take photos as I boxed then for shipping back to them. Which I did on the same day and notified him by e-mail I sent the package back to him and thank him for giving me a refund on the bike. Since then I have never herd back from them, I received conformation that they package was received by them the following week. I have reached out to them 9/18, 10/7 and 10/16 with no reply and no refund and don't know what else I can to to get my money back. Any Ideas ??
eastlaneave
Mentor10 months ago@buttercup4now
I'm sorry that happened.
I would file a credit card chargeback today. Provide all the details to the credit card.