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Refund never arrives
Seller is not giving my refund, Ebay customer services not working.
Seller marked refund issue but never happened .
6 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
Seller is not giving my refund, Ebay customer services not working.
Seller marked refund issue but never happened .
disneyshopper
Mentor4 months agoWhat is the seller's return policy, and what is the reason for the return? If you filed a returns request, the seller accepted, and the item's tracking shows Delivered back to the seller, the seller has 2 days to refund you. Does the transaction show it was refunded? The refund goes back to the original funding source. If that is a credit card, the refund can take up to one billing cycle for the refund to show up.
filemonju
OP4 months agoThe seller initially informed me that a refund would be issued once USPS scanned the returned package. However, when USPS did scan the package, the seller changed their position and stated that the refund would only be processed upon receipt of the item. After several days, the item was delivered.
From the very beginning, when I requested a return label, the seller attempted to resolve the matter by offering me a 10% discount, which I declined. They then offered a 20% discount, which I also refused, as the item would not fit into my vehicle.
Once the item was received, the seller acknowledged its delivery but instructed me to contact eBay Customer Service for the refund. They subsequently closed the case, leaving me unable to file a dispute. Unfortunately, eBay Customer Service does not give me an option to report this.
Another unusual aspect is that, immediately after I requested the return label, the seller placed a voucher (similar to a gift card) on my account for the amount I paid for the item. However, this voucher has never functioned. Since then, the seller has stopped responding to my messages and continues to direct me to eBay Customer Service.
disneyshopper
Mentor4 months agoOnce the item was received, the seller acknowledged its delivery but instructed me to contact eBay Customer Service for the refund.
Once the package was received by the seller, the seller should have refunded you. S/he had 2 days to do this. If no refund, you go back to the case and click Ask ebay to step in, to force the refund. If you do not do this within about 21 days, ebay will automatically close the case. Is this what happened?
If so, and you paid with a credit card, I would contact the credit card issuer regarding a charge back. You only have 180 days from the transaction to do so.
filemonju
OP4 months agoThe option Ask ebay to step, is not available on my purchase menu, more actions section.
I placed the order on April 3, 2026, at 7:44 AM, and the package was delivered to me on Friday, April 10, 2026. On April 14, 2026, a refund note appeared on my account indicating that the item had been refunded.
However, when I raised a complaint three days ago regarding the refund not being available, the seller informed me that no refund had been issued. This was confusing, as the system had already displayed a refund notice. The seller then stated that a refund would only be processed once the item was returned.
The item was delivered back to the seller on April 20, 2026, and they acknowledged receipt. Since then, the seller has directed me to contact eBay Customer Service for resolution.
filemonju
OP4 months agoThe refund never arrived
The seller asked me to contact the EBay costumer services which I am not able to contact because you can call them from morning to evening or midnight, they always says we are out of services call business time. The option to claim my money is disable as well. If I could have at least any e-mail address to send my complain could be great appreciated. Thanks
disneyshopper
Mentor4 months agoIf tracking for the return shows April 20, when you go back to the returns request, the Ask ebay to step in should be visible.
Here's how to contact eBay general customer service:
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST