refund my money

Question

I purchased the item and make agreement with the seller to cancel the order, and the item hasn't sent out. But my money still not back, I need help.

Canon RF 24-105mm f4-7.1 IS STM Mirrorless RF Mount Lens #058
order numberï¼š

06-11395-40594

comics-scifi-collectibles · Answer

@shi-536600 Only the seller can cancel an order and they do not have to do so. Sorry if they said they would but didn't follow through.

Here's how to get your money back>>

Look for the last estimated delivery date in your purchase history. You can file a refund request when the item is at least a day late. You have 30 days from the last estimated delivery date to file a refund request on eBay.

Select your item on this page to start a refund request:

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=

4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701