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Refund issued saying item didn’t come, next day arrived. Buyer to keep & pay but how to do?
I mail item within 24 hours. I mailed a $100 necklace to buyer. He opened complaint 6 days later saying where is it? I sent tracking information showing I’d mailed on time and still waiting station to deliver. On Feb 1, he said he had waiting long enough and wanted refund (I had mailed 1/23). So I did refund. Today he gets necklace, wants to keep it and pay. How can I do this?
1 comment
rfmtm
Mentor2 years agoNext time wait till his opens an Item Not Received case. Ask him for his email address and send him a PayPal invoice.