When the buyer filed the returns request, did you click to send the refund instead of accepting the return and issuing a return shipping label? If you accepted the return, and the buyer printed out the label, and then you refunded, ebay would then close the case.
disneyshopper
Mentor5 months agoWhen the buyer filed the returns request, did you click to send the refund instead of accepting the return and issuing a return shipping label? If you accepted the return, and the buyer printed out the label, and then you refunded, ebay would then close the case.