Refund for undelivered items

Question

I tried going through the automated system to report my items as not delivered but every attempt leads to "Oops, we had a technical hiccup". I see no other avenues as everything is automated. I would like some assistance in getting my money back before I go through my credit card company. I've tried contacting the seller and had no responses.

eburtonlab · Answer

Are you using a desktop browser?

Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. Using a recent order, I get to a "Your item may still be on its way" message rather than the "Technical hiccup" message I get using a desktop browser.