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Refund for shipment not received.
Trying to contact a live agent at eBay. Chatt does not work. The 800 number does not work. Can anybody help please thank you.
3 comments
lady_madonna
Mentor3 years ago@tdbdlb
There is no reason to call/chat with Ebay.
Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond after 3 days, you can ask Ebay to step in to help you.
tdbdlb
OP3 years agoThanks for the response. Have been thru all the noted steps including a chat with ebay rep who advised wait 3 more days for seller response (despite had been 2 weeks since last response from seller stating would “investigateâ€.
I was sent suppose transcript of that chat but was not attached. Cannot access any options except contact seller who continues to ignore my inquiries.
lady_madonna
Mentor3 years ago@tdbdlb
What happened when you went back to your Refund Request and clicked on the link to have Ebay step in to help you?
There is NO reason to contact seller and NO reason to contact Ebay if you follow the steps above if the estimated date of delivery has passed.