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refund for Ebay fees
Hello,
How do I go about getting a refund for the Ebay fees charged when a buyer asked to cancel an order the day after purchasing. I refunded it as they requested because they were afraid it wouldn't get there before they moved but it looks like I still paid Ebay fees when I honored their request.
I found when Ebay answered the question that I should be able to request fees being refunded but can find out where.
Also, what about if an item was damaged during shipping and I refunded the buyer. Can I eligible to get Ebay fees back for that item?
1 comment
comics-scifi-collectibles
Mentor2 years ago@jodjo3035.4tdrrmyyu You should have a received a refund of the FINAL VALUE fees when you canceled the sale. If you had any optional upgrade fees such as reserve price or it was a classified or eBay Motors listing then those fees are not refunded.
As long as you refunded a buyer willingly you receive a refund of the final value fees.
The only final value fees that are not refunded are if a buyer files a not as described case and eBay steps in and forces the refund. Then you get a Defect, you don't get your fees back, and the buyer may be allowed to keep the item.
See this help page>
https://www.ebay.com/help/selling/fees-credits-invoices/fee-credits?id=4128&st=
Yes you can refund a buyer from the drop down menu next to the sold item if an item arrived damaged without requiring them to file a return request. However, once a request is filed by the buyer you can only refund from the request.
Did you check your all transaction page to see exactly what was refunded here>
https://www.ebay.com/mes/transactionlist?sh=true
Here's how to contact eBay customer service for further assistance:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/eBay/