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Refund dispute
A buyer asked eBay for help with a shipment that hadn’t arrived. The shipment showed up that day but eBay still gave him a refund. How do I dispute this . When I try online it says case resolved and I can’t appeal it
1 comment
fashionsandbeauty4u
Mentor6 months ago@rra1979
If the Buyer opened an Item Not Received refund request on eBay, you would have three business days to respond with either a valid tracking number showing it's in transit or a full refund. If you don't respond on time, eBay will step in and force the refund and close the case.
Going forward, if you use eBay labels, and a Buyer opens an Item Not Received refund request on eBay and you refund them, once eBay can see the item was delivered, eBay should reimburse you.
The key is to respond to any cases your Buyers open on time. That will also help you avoid defects to your Account.