Refund denied

Question

Hello EBay; It is with distress to hear that Ebay will not advocate on my behalf; I have followed your procedure and did exactly what was required of me; To start, it took five days for the vendor to provide a return address; I mailed the product to the address provided by the vendor. I was reminded of the deadline of March 20 by Ebay. From my tracking slip you will see that the package was delivered on March 17th. I canâ€™t understand why I would not get my refund; it is unfair business practic...

gator08041971 · Answer

Hello Moe,

Here in the Community forum, we do not have access to any of your direct information. We are also sellers and buyers that help out here.

However, maybe we can pinpoint why they would have denied the refund.

When did you receive the item?
What was the initial problem with the item?
What did you choose as a reason for the return?
Did the seller have a refund option, and/or did they offer free returns?
Did you have to have eBay step in at any point?

See if you have the time to help us out a bit with that information if you are so inclined. If you have the item number that was purchased, we can also take a look at that to see if there is a reason for the denial.

Thank you!