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Refund??
Summary: clgre7 reached out to eBay Support regarding a return of a set of shocks. They accidentally canceled the original return request but obtained a manual return shipping label through an eBay representative. The item is currently being shipped back to the seller, and clgre7 is seeking confirmation that the refund will be processed once the package is delivered under the internal case created by the representative.
Hello eBay Support,
I’m contacting eBay regarding a return for a set of shocks I purchased. I accidentally canceled the original return request, but after speaking with an eBay customer service representative, a manual return shipping label was generated for me. I used that label and the item is currently in transit back to the seller.
Since the return was processed through an agent-generated label, I want to confirm that my refund will still be issued once the package is delivered. The tracking shows the item is on its way back, and I would appreciate verification that the refund will be processed under the internal case created a eBay representative.
Will I still get refunded
mr_lincoln
Mentor3 weeks agoHi @clgre7
Normally when a return is cancelled by the Buyer that is the end of the transaction and another return cannot be initiated. Did the eBay rep tell you that you will be refunded? Does the seller know the item is being returned because a new return claim was opened? If a new return was opened then you should see some indication on your account that another claim was opened. Normally on a return when the Seller gest the item back they have 2 days to refund you, if they don't you can ask eBay to step in through the official return claim.
We have no account access so if you are not refunded and cannot find the claim to ask eBay to step in then you will have to try and speak with eBay again.
If you fail to get refunded through eBay then you will have to pursue a dispute with your funding source.