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Refund
I received my order damaged. After several emails to the seller (who refused a refund), I opened a claim. However, she again refused, until I closed the case, which I refused to do as per customer service at ebay.
I mailed my item back to seller (she did not want it back) she did receive it on May 27th. I have yet to receive my refund. Ebay was to look into it and get back to me within 48 hours and I've yet to hear back. So 4 days now and not heard from seller or Ebay regarding my refund. So do i go and deal with my credit card company? not sure how to proceed. Thank You
10 comments
big_lin
OP1 year agothanks, as twice you said that... you missed my point but that's alright,,have a nice day and no further emails are required,
disneyshopper
Mentor1 year agoYou should not have shipped the item back to the seller. You paid the shipping, which you will probably not get back. If you opened a case, the seller had 3 days to reply. If no acceptance of the return or a refund, on day 4 you go back to the case and click Ask ebay to step in. ebay can then force the refund and not require return of the item. Do that now.
lady_madonna
Mentor1 year ago@big_lin
You need to ask Ebay to step in to help you.
big_lin
OP1 year agoEbay did not reply so i had my bank handle it and received a credit my acct.
fashionsandbeauty4u
Mentor1 year ago@big_lin
eBay has a 30-day Money Back Guarantee for Buyer Purchase Protection. If you contacted this Seller after receiving a damaged product and she declined your refund request, the next step is to go on eBay and open an Item Not as Described refund request. That needs to be done within 30 days of delivery. Once you open that request, the Seller has three business days to either send you a prepaid return label or issue a full refund. If they do not, on the 4th day, you can ask eBay to step in and force the refund.
In looking at this Seller's active listings, those show she offers free returns (for any reason) and she pays the return shipping.
The question then, is did you open an Item Not as Described refund request on eBay, within the 30-day window? If so, did the Seller respond to that request and not through eBay Messaging? At any point did you ask eBay to step in (through the request)?
If you could provide more information, we'd be happy to try to help.
big_lin
OP1 year agoIn the meantime i emailed my bank and they did a credit to my account so now i have my refund. I also left a negative review for this seller. never had to deal with a seller who was so rude.
big_lin
OP1 year agoyes seller declined refund because i opened a case, she said if i close it she'll do it "it was my call" most of her emails were to my home email address not via ebay. item was recieved by seller 5/27 and not a word from her. ebay said I'd hear from them within 48 hours and that was 6 days ago. still no refund for damaged item seller was very rude and unprofessional.
lady_madonna
Mentor1 year ago@big_lin
You previously stated "Ebay did not reply so i had my bank handle it and received a credit my acct." AND "in the meantime i emailed my bank and they did a credit to my account so now i have my refund."
If you contacted your bank, Ebay cannot help you.
By the way, why would you think you should still receive a refund from Ebay if you aready received a refund from your bank?
big_lin
OP1 year agoOf course not..my bank will reach out to ebay as I haven't received a credit as yet. I reached out to my bank because after 6 days i have not heard back from ebay nor seller and only contacted my bank on Sat. ebay said 48 hours I would hear from them, this said 5/27..so waiting 6 days seems a tad long. I was waiting to hear from ebay to tell them I reached out to my bank, however after 6 days I have my doubts..
lady_madonna
Mentor1 year ago@big_lin
Twice you stated that you already received the credit/refund from your bank.
Ebay will no longer respond since you have contacted your bank.