Refund

Question

Can someone please tell me how to contact Ebay? I bought an item and the seller has lost it and told me to request a refund. I have tried "did not receive Item" and it just takes me in circles and won't let me request a refund or cancel.

lady_madonna · Answer

@sallyh3456

What is the estimated date of delivery as shown in your Purchase History?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€