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Refund
we shipped an item to a customer they got exactly what was shown on the listing! We never said it came with a box or charging cord! She said they’re not new which they are! So she wants to return the item! We’re gonna refund her, but she got what we listed. Exactly so so why should we refund her anyway?
1 comment
wooden_flower
Mentor2 years ago@pamandphil216
If it is the airpods, you listed them as brand new, which means it includes original packing and accessories. For an item like that, you should select new - other and then clearly state what is different from a brand new item.
"New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details. "