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Refund
The seller says she cannot get paid. Who an assist with refunding my card? This is first transaction. Based on this experience. It will be my last.
6 comments
inceptions
Mentor2 years agoHi @debbieharmon
I'm really sorry this happened. It sounds like you purchased from a new seller who didn't take time to learn how eBay works before jumping into selling. Your seller has been paid and the money is waiting for her to do the following:
When it's past the estimated delivery date shown in your Purchase History, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.
This situation can be avoided by reviewing the seller's feedback first and then only buy from sellers with a stellar record. I understand that you are also new and so didn't think to do this.
There are millions of great sellers on eBay. I hope you won't allow this one bad experience to reflect on all those millions of sellers who provide great service and want you to be a happy buyer.
debbieharmon
OP2 years agoI did look at her feedback. She stated she does. It have a bank account to be paid. Ebay. She stated she would not be able to ship.
yes, this will impact any future purchases. I need my funds to be refunded. I will also reach out to my bank. My bank will intervene
so my funds will be held for a minimum of thirty days. I work a full time job and two part t8 d jobs. I will not allow other entities or individuals take what I have worked hard to earn.
Is there a telephone number for eBay? That is a huge red flag.
inceptions
Mentor2 years agoYou're funds should not be held for thirty days. I wrote you have up to thirty days from the estimated delivery date to open a case.
This is eBay's policy. Contacting them won't help, but if you want to you can try from here:
https://www.ebay.com/help/eua?id=5275&mkpid
You're best bet to get a US rep would be to call on a weekday during regular working hours.
debbieharmon
OP2 years agoIs there a telephone number?
disneyshopper
Mentor2 years agoTo contact Ebay Customer Service, use this link and click on "Have us call you":
https://www.ebay.com/help/contact_us?id=4002&st=10
Keep typing AGENT.
Customer Service is open 5:00am to 9:30pm Pacific time.
As stated earlier, you can file an Item Not Received case when the item is at least one day past the last estimated delivery date, to get refunded by ebay.
debbieharmon
OP2 years agoThis makes no sense to me. The seller sent me a message on Saturday that they were not shipping the item since they did not have a bank account and no way to get paid. I need a refund all of waiting is not necessary since the seller stated they are not shipping.