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refund
Hello, I sent a shipment by USPS, I have the shipping number and the number received by the carrier, but the product has still arrived to the customer, my question is what is done in those cases? thank you
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disneyshopper
Mentor2 years agoHas the buyer filed an Item Not Received case? If so, you need to respond within 3 days with the tracking number showing DELIVERED or refund the buyer if the item has not been received by the estimated delivery date. If it has been at least 3 weeks past the estimated delivery date, you can file a lost package with the USPS if you shipped using ground advantage or priority.