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Refund
Hi. I'm wondering if anyone knows how to cancel and get a refund from a seller that says they can't refund through email and ebay can't cancel the order. It says it's too late.
1 comment
eastlaneave
Mentor2 years agoIf you bought something and the seller won't ship, you can open an Item Not Received Case. Here's how:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo)
You will be able to select whether you want the Item or a Refund
(You have 30 days from the estimated delivery date to open a case)
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If the seller wants to cancel, but doesn't know how, they can cancel for "Buyer Asked to Cancel"