Locked
Discussions in this board are limited to the original poster and Community Mentors
Recieved fake product
Bought a 3 oz tube of lavender sage Lume. It was sent in a bubble pouch. When I opened it, it was smashed and squirted out. Upon further inspection I realized the seal was on it but loose. The product is definitely fake. Lume is thick, white, sticky and has a strong odor. This stuff is yellowish, thin and smells like cheap lotion. It is 100% fake. I also noticed the tube was kinda bloated so I thought to weigh it on a postal scale. It contains 1/2 ounce more than it should. It was obviously refilled. I went through the seller and asked for a refund. They said it was still useable and they would give a 10% refund! (1.50!) I told them that wasn’t acceptable and haven’t heard anything else for over 24 hours. My question is if I leave them bad feedback does that void my protection from EBay? I looked way back in their feedback and found one other that sounded just like mine. If I don’t leave feedback someone else will fall for it. This has left me not knowing if I will continue buying off EBAY. I don’t trust anything now after being a long time buyer. This was just nasty and I feel violated.
comics-scifi-collectibles
Mentor2 years ago@angkitten I am sorry that you had a bad seller. You are covered by the eBay Money Back Guarantee. This not only gets you a full refund but also goes on the sellers record.
You have 30 days from date of delivery to file an item not as described refund request on eBay.
Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Doesn't seem authentic.
4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your PayPal account to pay return shipping if they are in another country then ask eBay to step in and help:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.
See this link to the USPS website that shows which countries have delivery confirmation for 1st class international packages.
https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International