Recieved an Item after case close

Question

I opened a case because I had not received an item. Then, the case was closed in my favor and I received a refund. Then, I unexpectedly did indeed receive that item. Now, I want to pay for that item. What do I do? Maybe re-open the case, but how?

disneyshopper · Answer

You cannot reopen the closed case. However, once the package shows Delivered the new policy is that ebay would then reimburse the seller, but I have yet to learn how that process is supposed to happen. You could message the seller, explain that the package has arrived, and you would like to reimburse the seller for the refund sent and the seller can then send you his Paypal email address in order for you to send payment.