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Receiving unsolicited items
I have received several small items, under $2, from several different sellers, none of which were ordered by me nor have I been charged for them. I have received collectors items such as stamps and coins. They have my name and address.
1 comment
mam98031
Mentor1 year agoWell that is certainly a curious problem. Not one I've heard before. You can put on the package, Return to Sender, Did not Order. At least that way it will go back to the sellers or people that sent it to you. That is likely the best option. I'll give you ways in which you can contact Ebay, but honestly IDK what they could even do to help you. I think returning them to sender is the best option!
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home