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Received wrong item, initiated return request, no action by eBay
How to contact eBay directly (outside of the problem avenues provided) for a return that was started at least two weeks ago and no further signs of action ar4e being taken?
A frustrated eBay member
5 comments
lady_madonna
Mentor4 months agoIf the seller has not cooperated, you can ask Ebay to step in to help you:
djurn
OP4 months agoI initially asked for assistance. One of the eBay replies I received was to initiate a return request and they would deal with it from there. The return request was initiated on May 8. They indicated action would be taken in 48 hours....... that was several weeks ago. The return request has been at "pending" since then.... I have attempted to ask for more assistance but the selections for the item are greyed out or will not let me initiate another assistance request hence my reason for asking how to communicate directly with an eBay staff person.
stuff4divas
Mentor4 months ago@djurn ebay pages have a help contact button located at the top and bottom, click on it and request a call back
djurn
OP4 months agoThank you. The path you suggested sent me to an "AI bot." After some communication with the AI bot it eventually allowed me to initiate an email directly to an eBay person (FYI, there was no "call back" option provided but only allowed for an email which is acceptable). Thank you again.
Darol
lady_madonna
Mentor4 months ago>>"The return request was initiated on May 8. "<<
If you did NOT go back to your return request within 21 days to ask Ebay to step in, your request may have been closed due to inactivity.