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Received wrong item and ebay won't help with a refund or return
In Nov. 2025, I ordered and item which USPS supposedly delivered about 2 or 3 weeks later (which was proven not true). When I finally receive the item, it was not what I had ordered, and it was not the item pictured in the description. I contacted the seller, who never responded, and ebay didn't help either. So now I'm stuck with a useless item I didn't' order and I got no refund. Can someone please guide me as to what else I can do?
4 comments
disneyshopper
Mentor9 months agoLocate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. You only have 30 days from receipt of the item. The seller will need to provide a prepaid shipping label for its return. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.
If it has been more than 30 days, ebay cannot help you. If you paid with a credit card, contact the card issuer regarding a chargeback. You only have 180 days from date of transaction to do so.
dasangb
OP9 months agoThank you!
wooden_flower
Mentor9 months ago@dasangb
You needed to open a return request to get a refund. You can do that up to 30 days after receipt.
If it isn’t more than 30 days since you received it, go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he cannot send a label, go to your case and click 'ask us to step in'.
If it has been more than 30 days, call your credit card issuer and ask them to open a dispute for a wrong item received.
dasangb
OP9 months agoThank you for the reply, It is most helpful. Nonetheless, I have taken all of the steps mentioned, but to no avail. EBay has decided to step away from the matter. It is utterly frustrating to get the wrong item and not be refunded or have the item changed for the correct one. I followed the prompts and requested the "return label or refund" and the seller simply refused. All eBay says now is that the issue is closed. What can I do now?