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Received Partial Refund I Did Not Request
Hi, I recently bought an item on Ebay on July 8, 2023. Then out of nowhere I received a message a few days later on Ebay saying "Your refund is on it's way." The amount indicated was not the full price of my purchase. However, I never requested any refund. I checked my credit card and I did get a refund of the amount indicated in the email. I emailed the seller(from the UK) telling him I never requested any refund. I am waiting for a response but it hasn't been 3 days yet. I am worried this is a case of fraud. The product I bought indicates the item is not refundable. Initially the tracking status shows it's in transit. Now it shows "Tracking Information Provided. Expected Delivery Date of 7/29/23.
I have no idea why this is happening. Trying to reach eBay support but this is quite a challenge. Has anyone else experienced this? Is this a case of fraud? I tried going thru their automated support page but none of the options match my case. How can I actually talk to a live person at Ebay?
shipscript
·3 years agoI would wait a few more days to see if the seller will clarify.
Then, start with eBay's help page.
https://www.ebay.com/help/home
Type some words into the search box to find a help page that is somewhat related to your issue (just so you get to the right support team). Scroll to the bottom of that related page, select the "contact us" option, and type "agent" into the automated chat that opens.
raininf-45
OP3 years agoThanks. Hard to be patient when I'm out almost 1 K. But you are right. I need to be patient and go thru the process. This is the risk when you buy thru eBay. I'll stick with Amazon in the future. It's more expensive but these kinds of issues are taken care of right away.
mr_lincoln
Mentor3 years ago@raininf-45 It sounds like you are in the process of being scammed out of your money. While they may have shipped "something" all the tracking will do is protect them and the address may be close to yours but NOT yours. So all eBay will see is delivery confirmation and you will not have the item and will be out the money.