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Received negative feedback from buyer saying that they didn't receive it. Ebay won't remove it
Received negative feedback from the buyer saying that they didn't receive it without messaging me. I sent out a replacement and it shows delivered late. I appealed it through help and contact and it got automatically declined. I called ebay customer service and told them that it was shipped late because I had COVID and was extremely sick in bed. They told me that I should have shipped it out regardless if I had COVID or not. Wow, they do not care about my health what so ever. The representative must be anti-covid and anti-vax believer.
Trying to get the feedback removed, but they do not care.
3 comments
lady_madonna
Mentor1 year ago@trustn-57
Buyers are not obligated to contact a seller before leaving negative feedbacks.
Did you have a family member or friend that could have shipped the item for you?
If the feedbacks do not violate Ebay policy, Ebay will not remove it.
trustn-57
OP1 year agoi live by myself. but i was told due to health issues it should be removed since Covid is going to be a regular occurrence.
lady_madonna
Mentor1 year ago@trustn-57
Who told you that?