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Received Negative Feedback for Invalid Address Not Removed
Hello,
Last month I had a buyer try to buy a coffee pot from me and buyer's address came up as invalid: Ebay could not provide me the shipping label. I emailed the buyer and explained to them that I would have to cancel the order due to invalid address, but buyer could purchase it again after buyer corrected the address. Buyer purchased it again after thinking it was corrected and when I went to ship the item the address came up as invalid again and for me to fix the address. I don't know the address: I can't fix it and goes against Ebay protection anyway. I canceled the order due to invalid address and went home and blocked buyers from this "area." Buyer then came back and attempted to buy the item again only to find out I blocked buyers from this area and then proceeded to leave me a negative review on both transactions. I submitted a request online to have them removed but only 1 was removed. The other request the AI said that it couldn't remove the negative feedback due to no tracking number nor proof of delivery. I have called customer service several times trying to get this removed and it still hasn't been removed even after they say they will send a request. Per Ebay's policy: negative feedback resulting from an address error is eligible for immediate removal. The buyer left feedback stating: "Item was never sent," and also left low DSR ratings on reviews. Buyer was aware that the address both times was invalid per my Ebay communication with buyer. Can someone please explain to me why this negative feedback still has not been removed when this goes against Ebay's policy?
Thank You for anyone who replies regarding this situation.
