Received item that is the incorrect size. Sent seller 2 messages and no reply | Ask a Mentor | eBay Community

Received item that is the incorrect size. Sent seller 2 messages and no reply | Ask a Mentor | eBay Community

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Received item that is the incorrect size. Sent seller 2 messages and no reply

Received a bicycle crank that is 165mm but ordered a 160mm crank. Sent 2 messages to seller

dorche_766

0 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

lady_madonna

Mentor2 years ago

*Volunteer Ebay Mentor*1039 View listings

@dorche_766

File a Return Request:

Go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdoesn't match description". Attach a photo.
The seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.