I bought cologne that was listed as 100% original. When it arrived it had a lot of issues and it was obviously fake cologne. I asked for refund since item was not as described. I got a refund and case on website shows as closed now and I can not even get to the shipping label step, since the case is closed. So the question is, what do I need to do now? Customer support told me that the seller made a refund and case is closed and it is on me to return it or not, since case us fully closed an...

If the seller wants the item back AND you want to return it, then let him know that he will need to send you a prepaid return shipping label. If you don't want to return it, don't respond to the messages. Sellers who want an item back are supposed to provide a return label and refund AFTER they get the item back - not before. They are advised of this when the receive the case and respond to it. Don't worry about him having your name and address or let that even enter into your decision. It'...

Received fake cologne and asked for refund. I got refund but I never shipped item back to seller. | Ask a Mentor

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Received fake cologne and asked for refund. I got refund but I never shipped item back to seller. | Ask a Mentor | eBay Community